This Privacy Policy explains how Elyon Performance ("Elyon Performance," "we," "us," or "our") collects, uses, stores, and protects personal information when you visit elyon.com.np, contact us, book a session, or use our WB-EMS (Whole Body Electrical Muscle Stimulation) training and coaching services.
We are committed to handling your personal data responsibly, in line with the Individual Privacy Act, 2075 (2018) of Nepal and other applicable laws.
1. Who Is Responsible for Your Data
The party responsible for data collected through this website and our services is:
Elyon Performance
Jhamshikhel, Sanepa-2, Lalitpur, Nepal
Email: elyonperformance@gmail.com
Phone: +977 9702520519
2. What Information We Collect
a) Information you give us directly
● Contact and booking details: name, phone number, email address, and any message you send
when you reach out via our "Get In Touch" link, contact form, WhatsApp, phone, or email.
● Health and fitness information: to train safely on our WB-EMS equipment, we may ask about
relevant medical history and contraindications (for example, pregnancy, cardiac pacemakers or
implanted electronic devices, epilepsy, cardiovascular conditions, recent surgery, or skin
conditions), fitness goals, and physical assessment results. This is sensitive personal data, and we
only collect it with your explicit, informed consent, for the purpose of assessing your suitability for
training and designing a safe program.
● Testimonials and media: if you agree to share a testimonial, photo, or video (e.g., for our website or
social media), we collect and publish only what you have specifically consented to share, and you
may withdraw this consent at any time.
● Payment-related information, if and when you pay for sessions or packages (see Section 6).
b) Information collected automatically
When you browse our website, certain technical data may be collected automatically, such as:
● IP address
● Browser type and version
● Device and operating system
● Pages visited and time spent on the site
● Referring website
● Date and time of access
This is collected through standard web server logs and, if enabled, analytics or cookie tools.
3. How We Use Your Information
We use the information we collect to:
● Respond to inquiries and process booking requests
● Assess your suitability for WB-EMS training and design a program appropriate to your health profile
● Communicate with you about appointments, schedules, and follow-ups
● Improve our website and services
● Comply with legal, regulatory, or safety obligations (for example, retaining a record of a health
disclaimer/waiver)
● With your separate consent, share testimonials or media featuring you, or send you promotional
updates
We do not use your health information for any purpose beyond training-related safety and program design,
and we do not sell your personal data to third parties.
4. Legal Basis for Processing
We process your personal data on the following bases:
● Your consent — for health/medical information, testimonials, marketing communications, and non-
essential cookies
● Performance of a contract or service you have requested — for booking, scheduling, and delivering
training services
● Legitimate interest — for basic website analytics and security, provided this does not override your
fundamental rights
● Legal obligation — where retention or disclosure is required by Nepali law
You may withdraw consent at any time by contacting us (see Section 10), without affecting the lawfulness
of processing carried out before withdrawal.
5. Cookies and Website Analytics
Our website may use cookies — small text files stored on your device — to help the site function properly
and, where enabled, to understand how visitors use the site. Cookies do not harm your device.
You can control or disable cookies through your browser settings at any time. Disabling cookies may affect
some website functionality. Where we use third-party analytics tools, any data collected is used only in
aggregate/anonymized form to help us improve the website, and is covered by that provider's own privacy
policy.
6. Third-Party Services
We may rely on trusted third-party services to operate our website and business, including:
● Booking/link-in-bio tools (e.g., Linktree) to route inquiries to our contact channels
● Google Maps, to show our studio location. Google may collect your IP address when the map loads.
See Google's privacy policy: https://policies.google.com/privacy
● Email and messaging providers (e.g., Gmail, WhatsApp), to communicate with you
● Website hosting providers, to store and serve website content
● Payment processors, if online or in-person card/digital payments are taken for sessions
These providers may process data outside Nepal (for example, on servers in the United States, in the case
of Google). We only share the minimum data necessary for these services to function, and we do not sell
your data to third parties or share it for their independent marketing purposes without your consent.
7. Data Retention
We retain personal data only as long as necessary for the purpose it was collected:
● Booking and communication records: retained while you remain a client and for a reasonable
period afterward for record-keeping
● Health/medical screening information: retained for the duration of your training relationship with
us, plus any period required for safety/liability record-keeping, after which it is securely deleted or
anonymized
● Marketing consents (testimonials, promotional messages): retained until you withdraw consent
You may request deletion of your data at any time, subject to any legal retention requirements (see Section 9).
8. Data Security
We take reasonable technical and organizational measures to protect your personal data against
unauthorized access, loss, misuse, or alteration, including secure storage of health records and restricted
staff access. However, no method of transmission over the internet or electronic storage is 100% secure,
and we cannot guarantee absolute security.
9. Your Rights
Subject to applicable law, you have the right to:
● Ask what personal data we hold about you and why
● Request correction of inaccurate or incomplete data
● Request deletion of your data, where we are not legally required to keep it
● Withdraw consent for optional processing (marketing, testimonials, non-essential cookies) at any
time
● Object to certain processing of your data
● Lodge a complaint with the competent authority if you believe your data has been mishandled
To exercise any of these rights, contact us using the details in Section 10. We will respond within a
reasonable time.
10. Contact Us
For any questions about this Privacy Policy or how we handle your data, contact:
Elyon Performance
Jhamshikhel, Sanepa-2, Lalitpur, Nepal
Email: elyonperformance@gmail.com
Phone: +977 9702520519
11. Children's Privacy
Our services are intended for adults. If a minor wishes to train with us, we require the consent and
involvement of a parent or legal guardian, including for the collection of any health information.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal
requirements. The "Last updated" date at the top of this page indicates when it was last revised. We
encourage you to review this page periodically.
